About Us...
History
Canadian
Automotive Training & Technology Ltd. (CATT) evolved from our former
name Sales & ServicePro Canada which started in 1997. In 1997 CATT
was primarily a sales and service training company providing services to
dealerships and manufacturers in Canada. As requests for our services
grew we realized that dealerships needed more than just training, they
needed technology to support their new process. That’s why today CATT can
offer a unique package containing training, business development and
technology.
Training
CATT offers a
complete package when it comes to training. Sales training programs are for new recruits or seasoned
veterans, either way it starts with the basics. There is no need to
reinvent anything. Selling is an art. All you have to do is have a desire
to sell combined with the right attitude and success will be a given. We
help your team face the challenges of change. We also teach interpersonal
skills to service managers, service advisors and sales staff. We all need
to understand what the customer’s expectations are today. Then we must understand
what impact it has on the bottom line when these expectations are not
met. All CATT training can be customized in substance and can be held in
your dealership or offsite. If you’ve tried other training companies and
still haven’t received what you’ve been looking for, try CATT and you’ll
be happy you did. All Sales and Service Training is performed by John
Ryerson CATT’s president. John’s passion and 25 years of retail
experience make him one of Canada’s premier trainers. Services
Software
CATT has developed
a suite of software programs that will assist dealerships in being more
productive. Most of our programs were developed to help save time and
allow a dealerships staff to communicate better. Our software programs
allow you to deliver better service to your customers. Our programs
operate at a fraction of the cost of others. Furthermore, our customers
say they are much easier to use. Some dealerships have been using our
programs for over 10 years, because they work. When developing a program
first we determine the need, make it easy to use, make it affordable,
provide the training required, and most of all provide ongoing support. Products
Contact us for more info
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