Upcoming Seminars
"The Power of Amazing Customer Service"

Program content is based on Jeffrey Gitomer’s best selling book, Customer Satisfaction is Worthless; Customer Loyalty is Priceless.

The programs’ main point is that: if anyone else in North America has the same (or similar) product or service customers don't have to buy from you. This workshop shows you how to dramatically increase customer loyalty so they will buy from you again and again.

Other things that are dealt with are:
* How and why customers fire you
* Why customers don't make up stories about your business
* That you are judged on your actions not your intentions.

It is an explosive day of high-energy and great content. Presented by John Ryerson, a leading Canadian presenter in service and customer focus.

Who should attend?

This seminar is designed for anyone who wants long-term customer partnerships and successful relationships in business.

From the front-line sales and service staff to the managers who guide them, all will find this event inspiring and effective. If you are responsible for delivering quality service, this event will provide you with the tools for mastering truly superior service. You will leave understanding the importance of identifying with your customers, maintaining long-term customer relationships, and keeping a customer loyalty mindset.