Consulting Services/Business Development
CATT offers assessment and
intervention consulting for Sales and Service Departments or for the
general dealership administration. Levels of intervention range from identifying and addressing
issues to discovering an optimum organizational design. CATT also offers
numerous software solutions and staffing assitance.
In his 25-year involvement in the automotive industry John
Ryerson has held close to all positions in a dealership, including that
of Dealer Principle, General Manager, General Sales Manager, Sales
Manager, Service Manager and Sales Consultant. He has built his own
dealership and been involved in the building and development of numerous
others. John also spent years as a national trainer for Chrysler Canada
as well as Honda Canada. During this time John presented sales and
service training programs across Canada. He has experienced the good
times and the bad times of the automotive industry and witnessed the
birth and growth of import manufactures. John has been part of the
success of import and domestic dealerships and continues to apply himself
within the automotive industry.
Training Services
Client Based
CATT offers customized training to meet the specific needs of
the client. This can be as simple as the “how to” training used to
increase profit through the SalesPro™ or ServicePro ™ systems. It
can also be training on how to sell effectively in today’s market.
Twenty-five years involvement in the automotive industry
and having held responsibility for all the various tasks and activities
staff experience on a day-to-day basis gives credibility to the
information and training sessions delivered by CATT. Working in the
industry also gives the stories and experiences that can be used to make
the learning process better understood than any number of case studies or
role plays.
Public Sessions
CATT has a variety of
educational packages and management approaches that can be delivered to
non-industry specific audiences. Most notably is a program on building
customer loyalty, based on Jeffrey Gitomer’s best-selling book “Customer
Satisfaction is Worthless, Customer Loyalty is Priceless!” CATT has an
agreement with Mr. Gitomer for its use in training.
Everyone can relate to being a customer. CATT reveals
the concepts and emotions participants have had as customers. Everyone
who participates in one of the public sessions will leave knowing what
the important points are and how they can create those same experiences
in their own area of responsibility. In management training sessions,
much of the same thing takes place, people relate to how they like to
manage and like to be managed. Sessions incorporate personal beliefs and
values in how we identify and set expectations for both others and
ourselves.
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